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CASA ROSA FREQUENTLY ASKED QUESTIONS

CASA ROSA FREQUENTLY ASKED QUESTIONS

MUST KNOW

DOES IT MATTER IF I BOOK THRU AN ONLINE AGENT OR DIRECT TO CASA ROSA WEBSITE?

Yes, by booking direct you will experience better service from start to finish. Also, there is much greater flexibility in changing reservations and cancellations. 

DOES YOUR ONLINE RATES INCLUDES MEALS?

The posted Casa Rosa Rates include the room rate only, same as the first price you see from the online travel companies. Service and tax are added after you decide to book. We have a restaurant that serves breakfast, lunch and dinner.

DO YOU HAVE SERVICE CHARGE?

Yes, the Casa Rosa restaurant charge 10% service charge.

TRAVEL

HOW DO WE GET TO CASA ROSA?

Upon your arrival in Taytay terminal, take a tricycle to Casa Rosa. It will cost around 100 pesos for the ride / trip. Please inform Casa Rosa via email in advance if you are expecting to arrive later than 10PM. The gate closes at 10PM.

WHERE IS CASA ROSA?

Casa Rosa is located in the northeast Palawan, about an hour drive from El Nido in the south and 4 -hour drive from Puerto Princesa in the north.

DO YOU SERVE VEGETARIAN MEALS?

Yes, we do have vegetarian dish on our menu. We can also serve some vegetarian dish if the kitchen is not busy just inform the kitchen ahead of time.

ACTIVITIES

WHAT ARE THE ACTIVITIES IN TAYTAY?

Basically, Taytay is a laid-back town. If you are looking for a place for rest and relaxation away from the tourist crowd, this is the best place in Taytay. We offer Island Hopping Tours on 2 islands that includes exclusive use of wooden boat, picnic lunch and life vest. We have snorkeling gears for rent. Other activities are Lake Danao Bird Watching and swimming in the waterfalls.

ROOMS

DO YOU HAVE A ROOM WITH 2 BEDS?

All THE 6 guest room has one bed but we can add 2 beds maximum on some cottages.

CAN WE REQUEST AN EXTRA BED?

Yes, you may get an extra bed for Php 300.00 additional.

WHAT ARE THE ROOM CATEGORIES ON CASA ROSA?

We have 4 cottages and 2 standard rooms.

PAYMENT AND POLICY

CAN I PAY USING MY CREDIT CARD?

Casa Rosa do not accept credit card at the hotel. We only accept cash. All booking online can be processes all credit cards through PayPal. You do not need to be a PayPal member, we will send you an invoice and you just need to provide your credit card information after you click “View and Pay”. 

The banking infrastructure in Northern Palawan is still developing since it is one of the most remote places in the Philippines. You can easily change foreign currencies in Manila, which we recommend. Sometimes you can change currency in El Nido, Coron or even Taytay but often the ATMs are broken or out of cash. 

WHAT IS YOUR PAYMENT / CANCELATION POLICY?

Cancellations made within 2 days prior to arrival will incur Php250 booking charge.  Cancellations 1 day before the arrival will incur 50% of the room rate. Failure to arrive at Casa Rosa will be treated as No-Show with no refund.